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Chat with Ahern Rentals

"Their excellent service, equipment and punctuality had been the driving factors for Desert Plastering to continue our business endeavor with Ahern Rentals."

Masonry Division, Desert Plastering, LLC.

"Point Blank Framing is quite pleased to be doing business with Ahern Rental. Our sales rep is always available and very helpful…"

Alice Miller, Point Blank Framing

"Ahern Rentals is dedicated to being a technology leader and to getting the job done right the first time."

Nick Schlumpf, Zones Inc.

"Your locations all over town are conveniently located and your repair shop is first rate. We appreciate your service and hope to have a long customer/client relationship."

David M. Davis, Advanced Demolition Technologies

"When it comes to equipment rentals, my local branch 'rocks' KEEP UP THE GOOD WORK! Thank you."

Manuel Benavides, Boulevard Mall

"Ahern's service is fantastic. They have a tremendous inventory, always delivering what I need when I need it."

Keith Gast, Gast Steel

"They are Jonny on the spot. Service is unbeatable."

Dino Iannucci and Scott Free, Bombard

"Ahern takes care of business better than many other places."

Josh Black, JLG

"It's been a pleasure working with them."

Scott Boivin, Skyjack

"Their staff is organized and they are always thinking ahead. It's fun working with them. I think they're a successful company that will continue to be successful in the future."

Chris Flurer, Sherwin Williams

"The folks at Ahern are true professionals. Ahern is always on top of it!"

Kevin Go, AC/Hughes Supply - Standard Battery

"The folks at Ahern treat us like their number one vendor. They are a real pleasure to do business with."

Tom Creagh, AC/Hughes Supply- Standard Battery

"We could not have completed all the work we have done without the assistance of Ahern Rentals."

Kris Pool, Atlas Mechanical, Inc.

"We have worked with Don Ahern on several projects and have found that he is a great business man and a great force within the community."

Kristin Neuman, APTUS Architecture.

"I take pleasure in doing business with Ahern Rentals, because I know that I am dealing with a stable, reputable and secure firm."

Carlos Avemaria, Buenos Aires A/C & Heating, Inc.

"There is one company however that continually goes above and beyond the call. That company is Ahern. Whether it's generators, fork lifts, rock trucks or excavators, they are our first call when the need arises."

Ken Flippin Jr., Flippin's Trenching

"Thank you so much for bending over backwards for us. You are what 'great customer service' means."

Elizabeth McCafferty, Freeman Marketing Events.

Application Support Tier 1

Posted Date: 06-26-17
Location: Info Systems and Support - Las Vegas, NV
Manage Others: No
Availability: Full Time

We are an equal opportunity employer



Ahern Rentals is looking for an Application Support - Tier 1 position in our IT Department that is responsible to support the employees in multi entities with multiple IT system needs.  The person in this position should be able to work in a large scale, fast paced and cross-functional team environment and also work independently with little supervision. This is an exempt level position.

 

Incentive Package includes:

 

  • Competitive pay
  • Paid vacation
  • Paid holidays
  • 401k Retirement Plan
  • Benefits after the first of the month following 60 days will include:  Medical, Dental, Vision and Life
  • Supplemental Insurance Options available
  • Employee and Customer Incentive Bonus Program

 

Essential Duties and Responsibilities:

 

  • Experience with a Ticket Management System and the ability to know when to escalate issues to a next level of experience
  • Delivery, and performance and capacity monitoring and reporting
  • Data Entry of all New Hired, Transferred and Termed Employees
  • Monitor Help Desk Activity Boards and identify and communicate status changes
  • Diagnose and resolve technical hardware and software issues
  • Providing first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Participate in 24 x 7 On-Call week long rotation as scheduled
  • Collaborate with team members to resolve problems
  • Additional duties/assignments as assigned and prioritized by management
  • Other duties as assigned by Management

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

 

Qualifications:

 

  • 1+ years of experience working in a technical role in a large enterprise environment, including knowledge of enterprise
  • 1+ years of experience working with an AS400 run system
  • Working knowledge of Microsoft Office and Windows 7 - 10
  • 1+ years of Customer Service
  • 2+ years of rental and/or dealer equipment industry experience
  • Possess communication and interpersonal skills to deal effectively with all business contacts
  • Deliver excellent customer service skills including patience, tact and empathy
  • Ability and desire to problem solve and willingness for continuous learning
  • Work varied shifts, including weekends and holidays including on call duty
  • Ability to multitask with propensity to handle urgent interruptions with poise and professionalism
  • Organized and detail oriented with excellent time management skills
  • Ability to execute assignments within established timeframes and quality standards, while responding to immediate needs
  • High School Diploma / A+ Certification, Network+ Certification and  4 year college degree in IT/Computer Science a plus
  • Must be able to read, write and speak English
  • Must be able to pass drug test and background check
  • Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)

Ahern Participates in E-Verify Poster

Ahern Right to Work Poster