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Chat with Ahern Rentals

"Their excellent service, equipment and punctuality had been the driving factors for Desert Plastering to continue our business endeavor with Ahern Rentals."

Masonry Division, Desert Plastering, LLC.

"Point Blank Framing is quite pleased to be doing business with Ahern Rental. Our sales rep is always available and very helpful…"

Alice Miller, Point Blank Framing

"Ahern Rentals is dedicated to being a technology leader and to getting the job done right the first time."

Nick Schlumpf, Zones Inc.

"Your locations all over town are conveniently located and your repair shop is first rate. We appreciate your service and hope to have a long customer/client relationship."

David M. Davis, Advanced Demolition Technologies

"When it comes to equipment rentals, my local branch 'rocks' KEEP UP THE GOOD WORK! Thank you."

Manuel Benavides, Boulevard Mall

"Ahern's service is fantastic. They have a tremendous inventory, always delivering what I need when I need it."

Keith Gast, Gast Steel

"They are Jonny on the spot. Service is unbeatable."

Dino Iannucci and Scott Free, Bombard

"Ahern takes care of business better than many other places."

Josh Black, JLG

"It's been a pleasure working with them."

Scott Boivin, Skyjack

"Their staff is organized and they are always thinking ahead. It's fun working with them. I think they're a successful company that will continue to be successful in the future."

Chris Flurer, Sherwin Williams

"The folks at Ahern are true professionals. Ahern is always on top of it!"

Kevin Go, AC/Hughes Supply - Standard Battery

"The folks at Ahern treat us like their number one vendor. They are a real pleasure to do business with."

Tom Creagh, AC/Hughes Supply- Standard Battery

"We could not have completed all the work we have done without the assistance of Ahern Rentals."

Kris Pool, Atlas Mechanical, Inc.

"We have worked with Don Ahern on several projects and have found that he is a great business man and a great force within the community."

Kristin Neuman, APTUS Architecture.

"I take pleasure in doing business with Ahern Rentals, because I know that I am dealing with a stable, reputable and secure firm."

Carlos Avemaria, Buenos Aires A/C & Heating, Inc.

"There is one company however that continually goes above and beyond the call. That company is Ahern. Whether it's generators, fork lifts, rock trucks or excavators, they are our first call when the need arises."

Ken Flippin Jr., Flippin's Trenching

"Thank you so much for bending over backwards for us. You are what 'great customer service' means."

Elizabeth McCafferty, Freeman Marketing Events.

Service Manager

Posted Date: 03-20-19
Location: Boston - MA
Manage Others: No
Availability: Full Time

We are an equal opportunity employer



Summary of Functions:


Responsibilities encompasses participation in the personnel processes of the department staff, including, but not limited to hiring, supervision and evaluation of staff performance and identification of training needs, monitoring assets, maintaining awareness of under-utilized equipment, adherence to and interpretation of Ahern’s policies and procedures for staff members, managing and supervising department personnel, evaluating methods to improve work flow, and regularly exercise discretion and independent judgment. A Service Manager's duties require the performance of office, non-manual and manual work directly related to management policies and general business operations for Ahern Rentals. This position requires the Manager to be primarily engaged in workflow supervision and methods, evaluation of department procedures to ensure appropriate overall operation of their department. This is an exempt-level position.

Essential Duties and Responsibilities:

May or may not include:
  • Oversees Service Department personnel.
  • Complies with and enforces all shop safety rules.
  • Follows proper accident procedures.
  • Complies with monthly Location SMF.
  • Conducts monthly Service Safety Meetings.
  • Complies and works with the Warranty department on Warranty and Service Bulletin issues.
  • Attends all Service Manager Conference Call Meetings and holds store-level meetings to relay the agenda.
  • Involved in recruiting, interview, and new hire processes.
  • Monitors all reports concerning rental and owned equipment and implements proper solutions to maintenance and service issues.
  • Assists the Branch Manager in regulating and approving times.
  • Ensures yard, shop, wash rack, and work areas are organized, clean, and neat.
  • Holds weekly meetings with the Branch Manager and Parts Manager to address any issues and follow up.
  • Walks yard and shop daily to ensure cleanliness and organization.
  • Monitors all reports concerning rental and owned equipment.
  • Under general direction, provides highly responsible technical and administrative work in ensuring compliance with Ahern Rentals company policies.
  • Required to drive company vehicle at times

Trains mechanics, wash and yard personnel on proper safety procedures for all aspects of their jobs. Including, but not limited to, the following:

  • Filling out Scheduled Maintenance Forms (SMF) and rental tags.
  • Using the computer and AS400 system (RentalMan).
  • Assists with customer repairs and customer damage by creating work order quotes and job-site field repairs.
  • Coordinates with the Sales Department.

Trains Field Service mechanics on proper field service procedures including, but not limited to, the following:

  • Stocking service trucks.
  • Completing monthly service truck inventories.
  • Maintains all field service calls.
  • Ensures all vehicle files are current, organized, and in compliance with the Department of Transportation.
  • Ensures mechanics fill out all paperwork correctly during equipment pre-delivery.
  • Collects all pre-delivery paperwork from mechanics.
  • Monitors daily yard lists as well as the next day’s rentals.
  • Ensures the location is in compliance with all items addressed in the LMS.
  • Other duties or tasks may be assigned on an as-needed basis.

Organizational Relationships:


Reports directly to the Branch Operations Manager. Consults the Branch Operations Manager, prior to organizing company-sponsored gatherings. Supervises the Service Department which includes washmen, yardmen, laborers, shop supervisors and field/shop mechanics. Communicates with the Parts Department frequently.

Qualifications:

  • Good communication skills
  • Working knowledge of computer applications
  • Ability to work well with people is essential
  • Proficient telephonic communications required
  • Thorough knowledge of Hydraulic and electronic rental equipment and gas and diesel engines
  • Must have the ability to assist in trouble shooting repairs when needed
  • Strong time management skills are required to ensure the productivity of the department.
  • Good driving record
  • Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)

Physical Demands:


Service Managers must be able to lift, push, or pull up to 25lbs. anything heavier would require assistants (machine or person). Bending, sitting, kneeling, standing, climbing, and stacking are essential functions of the position. Walking, stooping, bending kneeling will also be required to inspect subordinates work and the locations yard. A person in this position will be required to frequently read and write in English.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:


Service Managers may work in hot, moist, steamy, cold, dry, and dusty environments This position is typically an indoor/outdoor position and can be in hazardous environments throughout the day so the ability to identify and avoid injury is needed.

Ahern Participates in E-Verify Poster

Ahern Right to Work Poster