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Chat with Ahern Rentals

"Their excellent service, equipment and punctuality had been the driving factors for Desert Plastering to continue our business endeavor with Ahern Rentals."

Masonry Division, Desert Plastering, LLC.

"Point Blank Framing is quite pleased to be doing business with Ahern Rental. Our sales rep is always available and very helpful…"

Alice Miller, Point Blank Framing

"Ahern Rentals is dedicated to being a technology leader and to getting the job done right the first time."

Nick Schlumpf, Zones Inc.

"Your locations all over town are conveniently located and your repair shop is first rate. We appreciate your service and hope to have a long customer/client relationship."

David M. Davis, Advanced Demolition Technologies

"When it comes to equipment rentals, my local branch 'rocks' KEEP UP THE GOOD WORK! Thank you."

Manuel Benavides, Boulevard Mall

"Ahern's service is fantastic. They have a tremendous inventory, always delivering what I need when I need it."

Keith Gast, Gast Steel

"They are Jonny on the spot. Service is unbeatable."

Dino Iannucci and Scott Free, Bombard

"Ahern takes care of business better than many other places."

Josh Black, JLG

"It's been a pleasure working with them."

Scott Boivin, Skyjack

"Their staff is organized and they are always thinking ahead. It's fun working with them. I think they're a successful company that will continue to be successful in the future."

Chris Flurer, Sherwin Williams

"The folks at Ahern are true professionals. Ahern is always on top of it!"

Kevin Go, AC/Hughes Supply - Standard Battery

"The folks at Ahern treat us like their number one vendor. They are a real pleasure to do business with."

Tom Creagh, AC/Hughes Supply- Standard Battery

"We could not have completed all the work we have done without the assistance of Ahern Rentals."

Kris Pool, Atlas Mechanical, Inc.

"We have worked with Don Ahern on several projects and have found that he is a great business man and a great force within the community."

Kristin Neuman, APTUS Architecture.

"I take pleasure in doing business with Ahern Rentals, because I know that I am dealing with a stable, reputable and secure firm."

Carlos Avemaria, Buenos Aires A/C & Heating, Inc.

"There is one company however that continually goes above and beyond the call. That company is Ahern. Whether it's generators, fork lifts, rock trucks or excavators, they are our first call when the need arises."

Ken Flippin Jr., Flippin's Trenching

"Thank you so much for bending over backwards for us. You are what 'great customer service' means."

Elizabeth McCafferty, Freeman Marketing Events.

Parts Counter

Posted Date: 02-19-20
Location: Romoland - CA
Manage Others: No
Availability: Full Time

We are an equal opportunity employer



The qualified candidate must have good customer service skills to receive a high volume of phone calls and must be personable. Also, must be capable of multi-tasking. This position requires the candidate to take a hands on role in assisting the customers. This is a non-exempt level position.

Counter or Customer Service Representatives assist customers with sales and non-sales related issues. This position requires the ability to work with the public, multi task and work in a fast very pace environment. Although selling products and services is not the primary function of a customer service representative, some customer services representatives may provide information that helps customers to make purchasing decisions.

Essential Duties and Responsibilities:

May or may not include:

Counter:

  • Assist our valued customers and outside sales representatives.
  • Process cash, check, and credit card transactions
  • Verification of identity of check and credit card customers
  • Accurately open/close rental contracts
  • Maintain logs of available and down equipment
  • Credit Memos/Discounts
  • Maintain call in phone logs and lost and/or stolen rental logs
  • Coordinate pick-up and delivery of equipment
  • Rates and all ancillary charges
  • Filing, data entry, and retrieval of documents
  • Work effectively with Sales department
  • Other duties or tasks may be assigned on an as-needed basis

Parts:

  • Oversees parts department personnel.
  • Complies with and enforces all shop safety rules
  • Follows proper accident procedures
  • Under general direction, provides highly responsible technical and administrative work in ensuring compliance with Ahern Rentals company policies.
  • Resolves parts issues and conducts part transfers
  • Maintain and manage a local on-hand inventory of equipment replacement parts and consumables, i.e. oils and lubricants, office supplies, etc.
  • Provide excellent parts support to service technicians and branch personnel as required, your primary customers.
  • Place requisitions as needed to ensure a timely supply of replacement components, inventory products, and office supplies and equipment.
  • Communicate with Branch Managers to receive, approve, and process requests for purchases.
  • Track actual delivery dates to measure warehouse and vendor performance.
  • Track component development status for new products and products under revision and make such status available to Service and Operations managers in a clear and complete manner.
  • Evaluate, recommend and implement changes relating to inventory management to provide for ongoing timely deliveries and lower component costs and related expenses.
  • Ensure Branch compliance with all purchasing and inventory management policies and procedures.
  • Receive orders and review for proper work order information including general ledger codes and approval signatures
  • Stock delivered items and check shelves for appropriate inventory levels
  • Check stock for outdated or damaged supplies
  • Assign parts as requested by shop personnel
  • Required to drive company vehicle at times
  • Other duties or tasks may be assigned on an as-needed basis

Organizational Relationships:


Reports directly to the Branch Manager. Assists and coordinates with sales representatives and various departments of the location with employees varying from Service Managers to parts clerks and yard employees.

Qualifications:

  • Must have a positive attitude and be able to handle changes and make quick sound decisions
  • Prefer experience in the rental industry.
  • Knowledge of rental equipment.
  • Computer Literacy, knowledge of word and excel.
  • Excellent customer service. Able to communicate and interact in a positive and professional manner.
  • Must be able to operate a forklift
  • One year of experience in parts background suggested
  • Strong leadership skills
  • Must be able to read, write, and speak English.
  • Must be able to follow directions.
  • Must be able to work basic computer functions.
  • Must have knowledge of AS 400 system
  • Strong understanding of parts required.
  • Must be able to maintain a safe, reasonably clean and organized work environment.
  • Good driving record
  • Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)

Physical Demands:


Able to lift, push, or pull 50lbs, bend, stoop, squat, reach, kneel, use hands to finger, handle, or feel; and talk and hear. Sit and stand for long periods of time. It will be a necessity use computers, keyboards, multi-line telephones, e-mail and other technology extensively in their work. Specific vision abilities required by this job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:


While performing the duties of this job, the employee regularly works in a clean and well lit area with inside environmental conditions. The noise level in the work environment is usually moderate. There will be a substantial amount of incoming calls and walk through traffic from co-workers which, as a result, will present interruptions in daily tasks throughout the day. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ahern Participates in E-Verify Poster

Ahern Right to Work Poster