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"Their excellent service, equipment and punctuality had been the driving factors for Desert Plastering to continue our business endeavor with Ahern Rentals."

Masonry Division, Desert Plastering, LLC.

"Point Blank Framing is quite pleased to be doing business with Ahern Rental. Our sales rep is always available and very helpful…"

Alice Miller, Point Blank Framing

"Ahern Rentals is dedicated to being a technology leader and to getting the job done right the first time."

Nick Schlumpf, Zones Inc.

"Your locations all over town are conveniently located and your repair shop is first rate. We appreciate your service and hope to have a long customer/client relationship."

David M. Davis, Advanced Demolition Technologies

"When it comes to equipment rentals, my local branch 'rocks' KEEP UP THE GOOD WORK! Thank you."

Manuel Benavides, Boulevard Mall

"Ahern's service is fantastic. They have a tremendous inventory, always delivering what I need when I need it."

Keith Gast, Gast Steel

"They are Jonny on the spot. Service is unbeatable."

Dino Iannucci and Scott Free, Bombard

"Ahern takes care of business better than many other places."

Josh Black, JLG

"It's been a pleasure working with them."

Scott Boivin, Skyjack

"Their staff is organized and they are always thinking ahead. It's fun working with them. I think they're a successful company that will continue to be successful in the future."

Chris Flurer, Sherwin Williams

"The folks at Ahern are true professionals. Ahern is always on top of it!"

Kevin Go, AC/Hughes Supply - Standard Battery

"The folks at Ahern treat us like their number one vendor. They are a real pleasure to do business with."

Tom Creagh, AC/Hughes Supply- Standard Battery

"We could not have completed all the work we have done without the assistance of Ahern Rentals."

Kris Pool, Atlas Mechanical, Inc.

"We have worked with Don Ahern on several projects and have found that he is a great business man and a great force within the community."

Kristin Neuman, APTUS Architecture.

"I take pleasure in doing business with Ahern Rentals, because I know that I am dealing with a stable, reputable and secure firm."

Carlos Avemaria, Buenos Aires A/C & Heating, Inc.

"There is one company however that continually goes above and beyond the call. That company is Ahern. Whether it's generators, fork lifts, rock trucks or excavators, they are our first call when the need arises."

Ken Flippin Jr., Flippin's Trenching

"Thank you so much for bending over backwards for us. You are what 'great customer service' means."

Elizabeth McCafferty, Freeman Marketing Events.

Inside Sales Representative

Posted Date: 07-07-20
Location: Houston-south - TX
Manage Others: No
Availability: Full Time

We are an equal opportunity employer

ISR Leader position is responsible for providing quality and efficient customer service to customers through the nightly/daily supervision of a team of employees to include motivating, coaching, training, problem solving and keeping all on task. Additionally communicates with the ISR Director weekly regarding all of the above.

Will serve as a liaison between Outside Sales Representatives, customers, internal branches and the ISR Management Team. Develop and maintain current customer and new customer relationships while seeking to grow sales and gross profits through customer service excellence. An Inside Sales Rep in this position must have knowledge of construction equipment such as forklifts, scissor lifts, lawnmowers, power washers, etc. Upselling, probing, talent to build customer relationships, understanding various Industrial Markets, convention expertise, and clerical skills are necessary to succeed in this position. This is a non-exempt level position.


Essential Duties and Responsibilities

May or may not include:

  • Provide exceptional customer support via phone, online chat and email
  • Provide daily/nightly direction and communication to the team to ensure calls are answered efficiently and requests are processed timely
  • Insure all employees on shift are adhering to attendance policy to include clocking in/out for lunch and managing Cisco Agent per company/department policy
  • Responds to and resolves employee issues/needs and/or bring them to management for assistance with resolution
  • Creates and maintains a high quality work environment
  • Assist Outside Sales Team  
  • Account Management for existing customer base  
  • Identify and resolve customer problems and/or needs  
  • Answer customer inquiries regarding new/existing contracts   
  • Answer customer inquiries regarding equipment rates and delivery tracking  
  • Data entry, filing and special projects
  • Other duties or tasks may be assigned on an as-needed basis





  • Must be self-motivated with high standards and without the need for constant supervision  
  • Leadership skills
  • Must have outstanding people-skills  
  • Must accept constructive criticism
  • Must be able to work well under pressure and multitask efficiently
  • Must have great attention to detail  
  • Must work well with a team environment
  • Must have ability to work in an extremely fast paced environment  
  • Must have Troubleshooting and problem solving skills
  • Call center or rental counter experience preferred
  • Must be able to spell, read, write, speak fluent English


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. They include frequent sitting, standing, walking, frequent use of a keyboard and computer monitor. Talking for extended periods of time. No heavy lifting is expected, exertion (lift/push/pull) of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment. Ability to communicate with customers, management, sales representatives and other co-workers. Regular use of the telephone and e-mail for communication is essential.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment

The work place is a professional office environment with semi-casual dress requirements. You may experience moderate exposure to noise such as office printers, telephones, and light office traffic.  The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.


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