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Chat with Ahern Rentals

"Their excellent service, equipment and punctuality had been the driving factors for Desert Plastering to continue our business endeavor with Ahern Rentals."

Masonry Division, Desert Plastering, LLC.

"Point Blank Framing is quite pleased to be doing business with Ahern Rental. Our sales rep is always available and very helpful…"

Alice Miller, Point Blank Framing

"Ahern Rentals is dedicated to being a technology leader and to getting the job done right the first time."

Nick Schlumpf, Zones Inc.

"Your locations all over town are conveniently located and your repair shop is first rate. We appreciate your service and hope to have a long customer/client relationship."

David M. Davis, Advanced Demolition Technologies

"When it comes to equipment rentals, my local branch 'rocks' KEEP UP THE GOOD WORK! Thank you."

Manuel Benavides, Boulevard Mall

"Ahern's service is fantastic. They have a tremendous inventory, always delivering what I need when I need it."

Keith Gast, Gast Steel

"They are Jonny on the spot. Service is unbeatable."

Dino Iannucci and Scott Free, Bombard

"Ahern takes care of business better than many other places."

Josh Black, JLG

"It's been a pleasure working with them."

Scott Boivin, Skyjack

"Their staff is organized and they are always thinking ahead. It's fun working with them. I think they're a successful company that will continue to be successful in the future."

Chris Flurer, Sherwin Williams

"The folks at Ahern are true professionals. Ahern is always on top of it!"

Kevin Go, AC/Hughes Supply - Standard Battery

"The folks at Ahern treat us like their number one vendor. They are a real pleasure to do business with."

Tom Creagh, AC/Hughes Supply- Standard Battery

"We could not have completed all the work we have done without the assistance of Ahern Rentals."

Kris Pool, Atlas Mechanical, Inc.

"We have worked with Don Ahern on several projects and have found that he is a great business man and a great force within the community."

Kristin Neuman, APTUS Architecture.

"I take pleasure in doing business with Ahern Rentals, because I know that I am dealing with a stable, reputable and secure firm."

Carlos Avemaria, Buenos Aires A/C & Heating, Inc.

"There is one company however that continually goes above and beyond the call. That company is Ahern. Whether it's generators, fork lifts, rock trucks or excavators, they are our first call when the need arises."

Ken Flippin Jr., Flippin's Trenching

"Thank you so much for bending over backwards for us. You are what 'great customer service' means."

Elizabeth McCafferty, Freeman Marketing Events.

Application Support Tier 1

Posted Date: 08-19-19
Location: Info Systems And Support - NV
Manage Others: No
Availability: Full Time

We are an equal opportunity employer



Summary of Functions:


This is primarily an IT and Computer Systems Support position. The ideal candidate should have 1-3 years experience supporting computer technology in a commercial or enterprise environment. Experience in a support or customer facing role.

    Ahern Rentals, Inc. is seeking an entry-level support candidate to join our growing world class IT Department. This role will be responsible for providing high-level service and resolutions to our customers around the globe. .

      Successful applicants are responsible, self-motivated, and positive. We are looking for an individual who has the drive to see assignments through to completion, address the cause, not the symptom and take initiative to make improvements for the customer and to the company.

      Essential Duties and Responsibilities:

      May or may not include:
      • Provide Help Desk support and troubleshooting to resolve hardware, operating system and software problems to the end users satisfaction.
      • Assist remote users with access problems ranging from password resets to network access failures.
      • Monitor tickets assigned to the queue and process first-in first-out based on priority
      • Respond promptly to support requests from clients (internal staff) regarding system, applications, connectivity issues, software installations, etc. and resolves issues to minimize downtime
      • Identifying faults and issues, recommending appropriate paths to resolution, and fixing as appropriate
      • To participate in the on-call rotation to provide 24/7 support

      Qualifications:

      • Ideal candidate will have basic to comprehensive understanding in:
        • Maintaining strict confidentiality (e.g. passwords and other system security features) for ensuring network security
        • Ability to provide technical assistance and support over the phone
        • Working knowledge of current operating systems and software applications, i.e. Windows 7,Windows 10, iOS and MS Office
        • Experience of installation and configuration of PCs and associated peripherals and software
        • Ability to work independently, remain productive during slow times, exercise patience and professionalism during stressful situations
        • Exceptional Communication skills
        • Must be organized and detail oriented
        • Knowledge in Active Directory, Microsoft Exchange and iSeries a plus
        • Must be able to read, write, and speak English
        • Other duties or tasks may be assigned on an as-needed basis

        Physical Demands:


        May be required to communicate with management and other co-workers. Physical requirements for regular use of the telephone and e-mail for communication is essential.

        Sitting, standing, walking, bending, squatting, and talking for extended periods is common.

        Exertion (lift/push/pull) of up to 75 lbs. of force occasionally may be required. If physical exertion requires greater than 75 lbs of force, assistance will be provided. Good manual dexterity for the use of common office equipment and rental equipment.

        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        Work Environment:


        While performing the duties of this job, the employee will regularly works in a clean and well lit area with inside environmental conditions. However, at times, the employee must visit our branch locations where conditions are quite different. The noise level in the work environment is usually moderate but trips to the datacenter may require working in cold and noisy environments (we provide hearing protection).

        There will be a moderate to heavy amount of incoming calls and walk through traffic that as a result, will present interruptions in daily tasks throughout the day. The systems engineer will experience an extended period of time remaining seated due to the nature of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

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