Ahern Jobs


Counter / Dispatcher AND Sales

Posted Date: 11-01-21
Location: Clearwater - FL
Manage Others: No
Availability: Full Time

We are an equal opportunity employer

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In this ever-growing industry, we strive to find qualified individuals to join our Ahern team and to continue the Ahern Family traditions as we strive for success in new, innovative ways. 

 

Ahern is hiring a Dispatcher/Counter or Customer Service Representative to assist customers with sales and non-sales related issues. This position requires the ability to work with the public, multi task and work in a fast very pace environment. Although selling products and services is not the primary function of a customer service representative, some customer services representatives may provide information that helps customers to make purchasing decisions. Employees of this position must be able to follow directions, communicate information to customers, enter information into computer program and learn about new products and services. These representatives use the information and knowledge at hand to solve problems and may be able to make specific changes as necessary.

 

Incentive Package includes:

  • Competitive pay
  • Paid Vacation
  • Paid Holidays
  • 401k Retirement Plan
  • Medical, Dental, Vision & Life
  • Supplemental Insurance Options Available

 

Qualifications for Counter or Customer Service Representative:

  • Must be computer literate, with knowledge in Word and Outlook.
  • Must have knowledge of construction equipment.
  • Ability to pass a drug screen.
  • A customer friendly disposition and a safety first attitude.
  • Ability to lift up to 50 pounds.
  • Must possess a team-orientated spirit.
  • Must have a valid driver’s license with a clean driving record.
  • In addition, an employee of this position must have the ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence when necessary.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.

 

Responsibilities for Counter or Customer Service Representative include but not limited to:

  • Assist our valued customers and outside sales representatives.
  • Process cash, check, and credit card transactions
  • Verification of identity of check and credit card customers
  • Accurately open/close rental contracts
  • Maintain logs of available and down equipment
  • Credit Memos/Discounts
  • Maintain call in phone logs and lost and/or stolen rental logs
  • Coordinate pick-up and delivery of equipment
  • Rates and all ancillary charges
  • Filing, data entry, and retrieval of documents
  • Work effectively with Sales department
  • Other duties or tasks may be assigned on an as-needed basis

 

Reports directly to the Branch Manager. Assists and coordinates with sales representatives and various departments of the location with employees varying from Service Managers to parts clerks and yard employees.

 

This position is responsible for the dispatch function, coordinating with drivers, shipping, receiving and delivery truck services. Under direction, assists with the scheduling and routing of equipment deliveries; receives logs and timely dispatches equipment and drivers for jobsite deliveries/pick ups. Some Counter Person responsibilities expected. This is a non-exempt level position.

 

Duties and Responsibilities for Counter Person / Dispatcher include but are not limited to:

Dispatch:

  • Dispatch drivers throughout local City areas
  • Work closely with sales staff in scheduling deliveries and pick-ups of equipment
  • Answer incoming phone calls and provide excellent customer support
  • Work with service department to keep trucks maintained
  • Assign drivers deliveries according to delivery time.
  • Dispatch oversized loads to out hauling companies.
  • Communicate with customers/salesmen if delivery will be late or specific drop off instructions.
  • Communicate with stores about equipment in dispatch, but not assigned unit numbers, trying to be proactive on deliveries.
  • Communicate with stores for instructions when equipment to be delivered has problems.
  • Assign field service technicians to field repairs according to urgency and communicate with customers on what time the tech will arrive.
  • Assign drivers pick up’s according to need of more deliveries/location/age of off rent /need of equipment type
  • Communicate with customers on location of off-rented equipment.
  • Maintain accurate record of driver logs
  • Maintain accurate record of driver DVIR / making sure trucks are safe and maintained / repaired when needed
  • Communicate with repair shops on repairs. Send in estimates for approval / request P.O. from owning store/issue P.O. to repair shop.
  • Make sure all trucks remain legal/State inspection/DOT ready
  • Make sure all drivers take at least a 30-minute lunch per 8-hour shift.
  • Help transfer equipment between cities and communicate with other dispatch managers
  • Keep drivers operational radio’s
  • Assign on call for drivers and field service techs. Reassign when schedules change.
  • Keep up with vacation requests/plan accordingly
  • Manage overtime/Maintain 72 hr. pick up’s or less

 

 

APPLY NOW for immediate consideration!


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