Ahern Jobs


Service Writer / Counter

Posted Date: 11-02-21
Location: Eugene - OR
Manage Others: No
Availability: Full Time

We are an equal opportunity employer

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In this ever-growing industry, we strive to find qualified individuals to join our Ahern team and to continue the Ahern Family traditions as we strive for success in new, innovative ways. 

 

Ahern Rentals is looking for a Service Writer Administrator/Counter to prepare repair orders, estimate costs and work as a liaison between customers and shop while assisting the Service Manager.

 

Incentive Package includes:

  • Competitive pay
  • Paid Vacation
  • Paid Holidays
  • 401k Retirement Plan
  • Medical, Dental, Vision & Life
  • Supplemental Insurance Options Available

 

Qualifications for Service Writer Administrator:

  • 2 years previous Service Writer Administrator experience
  • Previous rental experience preferred
  • Excellent written and verbal communication skills
  • Excellent listening and problem-solving skills
  • Strong computer skills
  • A customer friendly disposition and a safety-first attitude.
  • Ability to lift up to 50 pounds.
  • Must possess a team-orientated spirit.
  • In addition, an employee of this position must have the ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence when necessary.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
  • Proficient in Microsoft Office products, including Word, Excel
  • Must be able to provide Motor Vehicle Record at the time of job offer (current within 15 days)

 

Duties and Responsibilities include but not limited to:

 

Service Writer Administrator

  • Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
  • Develop estimates for materials, labor, supplies, calculate customer payment including deductible
  • Communicate all necessary information (costs, “promise date”, etc.) to customer, technicians, managers and Risk Management
  • Ensure completion of work orders and invoice submission
  • Oversee paint shop and maintain emission logs
  • Various administrative duties. Must maintain accurate files and log books
  • Perform other duties as assigned

 

Counter:

  • Assist our valued customers and outside sales representatives.
  • Process cash, check, and credit card transactions
  • Verification of identity of check and credit card customers
  • Accurately open/close rental contracts
  • Maintain logs of available and down equipment
  • Credit Memos/Discounts
  • Maintain call in phone logs and lost and/or stolen rental logs
  • Coordinate pick-up and delivery of equipment
  • Rates and all ancillary charges
  • Filing, data entry, and retrieval of documents
  • Work effectively with Sales department
  • Other duties or tasks may be assigned on an as-needed basis

APPLY NOW for immediate consideration!


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